Delivery Time
When we process your order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will be emailed to you along with your order acknowledgment.
Calculating Cost
Shipping and handling costs for orders from The Message International depend upon the methods and options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. To calculate the cost of shipping, place your item(s) in the Shopping Cart. From the Cart, you can see what the estimated shipping cost will be. It shows the total estimated cost of shipping and handling of your entire order at the bottom of the page.
Our Returns Policy
You may return most items sold by The Message International within 30 days of
delivery for a full refund.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Any product missing the serial number or UPC.
We will do our best to process your return quickly. Please
allow 14-21 days. Refunds will be credited to the original
purchasing credit card account number.
Follow these directions to return by mail:
- Call 718-448-2004 to obtain a Return Authorization Number
- Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
- Include the packing list with your product and indicate on it the reason for the return. We recommend you return items via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
- You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package.
